Message: the bot sends the customer ready-made text

The block sends text you've written in advance straight into the bot chat. You type it in the panel, optionally make it bold or italic, add links and insert variables such as the customer's name — a preview under the field shows exactly how it will look in Telegram. The customer sees a normal message and reads it as if from a live person.

Text

The message itself, as the customer will see it. You can make it bold or italic, add links and insert variables — for example "Hello, {{contact.first_name}}!". Up to 4096 characters.

Text format

How the bot reads the markup in your text: "Auto" (recommended) — the bot normalises the formatting itself; or HTML, Markdown, MarkdownV2 for manual control; or "No formatting" — then the markup characters reach the customer as-is.

The moment the customer starts the bot, the "Message" block writes: "Hello, {{contact.first_name}}! This is the bot of the coffee shop on Pushkin St — I'll help you pick a drink and place an order." The customer reads the greeting and instantly knows where they are.