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// Telegram bot CRM

A Telegram bot platform: flows, live chat & subscriber analytics — in one workspace

For businesses and creators who sell and support customers on Telegram. Conversations stop getting lost in DMs and support stops drowning in chats: build flows without code, reply from a shared team inbox, and keep the numbers in view.

TL;DR

Forgebot is a platform to manage Telegram bots — a visual flow builder with 26 block types, a live chat with subscribers, and subscriber analytics. No code, built for teams, with a free plan.

Free plan: 1 bot, 5 flows, 100 subscribers. No card required.

  • Telegram-native
  • No-code
  • Built for teams
  • Free to start
// Features

Everything for your Telegram bot, in one place

Instead of a zoo of tools — three pillars in one workspace: a visual flow builder, a live chat, and subscriber analytics. All real, shipped features, not a roadmap.

Builder

No-code flow builder

Build your bot's logic by dragging blocks: 26 types — messages, media, buttons, branches, pauses, payments, data exchange with other services and variables. Drafts, publishing and version history.

  • 26 block types: messages, buttons, input, payment, phone & geo, A/B
  • Delays up to 30 days for step-by-step sequences
  • Data exchange with other services and in-flow variables
  • Drafts, publishing and version history
Live chat

Live chat with subscribers

Reply to subscribers in real time from your dashboard: a shared team inbox over Telegram topics, operator assignment and handover, block and filters.

  • Real-time conversations — no page reloads
  • Shared team inbox over Telegram topics
  • Operator assignment and conversation handover
  • Block, unblock and filters
Analytics

Subscriber analytics

See what's happening with your bot: subscriber trends, active in 30 days, flow runs, languages, hourly activity and retention — per bot.

  • Trend, new and 30-day active subscribers
  • Flow runs and language distribution
  • Hourly activity and retention cohorts
  • Separate analytics for each bot

And in every plan

Bot management

Connect with your BotFather token — the rest is set up automatically. All bots and their statuses in one list.

Subscriber base

Contacts, fields and variables, search and inactive cleanup.

Team & permissions

Roles and precise resource×action permissions.

Data isolation

Multi-account with database-level data isolation.

// How it works

How to launch a Telegram bot: from token to analytics in four steps

You don't need to be a developer. Connect your bot, build a flow, talk to people, and watch the numbers.

  1. Connect your bot

    Paste your BotFather token — the connection is set up automatically.

  2. Build a flow

    Drag blocks in the visual editor. No code required.

  3. Talk to people

    Reply to subscribers in a shared team inbox.

  4. Watch analytics

    Track subscribers and flow runs for each bot.

Real-life scenarios

How teams use it

Three typical teams — three paths from connecting a bot to results. Every step is a real platform feature, no “coming soon”.

Coffee shop

Takeaway orders go through the bot

  1. A flow asks for the drink and pickup time — the order is captured right in the chat.
  2. It lands in the chat: the barista confirms with a single message.
  3. Subscribers hear about the seasonal menu via a broadcast — scheduled in advance.

Customers order where they already are — in Telegram.

Learn more
Consultant

Bookings without an assistant

  1. The bot asks three questions: topic, format, preferred time — and captures the request.
  2. The conversation continues in the chat: you confirm personally, with full chat history at hand.
  3. Analytics shows how many subscribers are active and how new ones arrive.

Requests don’t get lost in DMs — each one has a contact card.

Learn more
Online store

New arrivals to subscribers, questions to the team

  1. A broadcast about the new collection goes out to bot subscribers — scheduled or right away.
  2. “Is it in stock?” questions land in the shared inbox — any free operator replies.
  3. Frequent questions (delivery, returns) are answered by a flow, no humans needed.

One platform instead of managers’ personal chats.

Learn more
// The real product

This is what the workspace looks like

Real Forgebot screens with demo data: the visual flow editor, the shared team inbox and subscriber analytics.

Visual Telegram bot builder: a coffee-shop flow built from blocks — start, messages, buttons, branch and operator handover
Visual flow builder
Live chat with Telegram bot subscribers: dialog list and a live operator conversation in one window
Live team chat
Telegram bot analytics: subscriber growth by day, active in 30 days, languages and hourly activity
Subscriber analytics
Telegram bot broadcast monitor: campaign progress, sent-message counters and delivery statuses
Broadcasts with live progress
Why Telegram

Your customers are already on Telegram

1 billion+active users on Telegram

Forgebot helps you build the workflow to reach them through a bot — flows, a live chat, and subscriber analytics in one place.

Source: Telegram’s official FAQ

// Everything in one platform

A complete platform to grow on Telegram

More than a bot builder — Telegram CRM software for teams that sell and support on Telegram: broadcasts, payments, lead capture, analytics and teamwork in one workspace.

Broadcasts & campaigns

Mass and segmented messages to subscribers, including scheduled sends.

In-bot payments

Accept payments and sell right inside Telegram.

Lead capture & quizzes

Collect user answers into variables and contact fields.

Phone & location

Request contact and location via reply keyboards.

A/B testing of flows

Compare message variants and pick the winner.

Team & multi-bot

Roles, precise permissions and multiple bots in one account.

// Try it yourself

Build your first bot in an evening

Free plan, no card required: connect a bot, build a flow and see how it works with your own subscribers.

1 bot, 5 flows, 100 subscribers — free.

// FAQ

Telegram bot CRM — frequently asked questions

What is Forgebot?

Forgebot is a Telegram bot management platform: a visual flow builder, a live chat with subscribers, and subscriber analytics in one workspace. It's built for teams.

What is a Telegram bot CRM?

It is a workspace where a team manages Telegram bots — building flows in a visual editor, running a live chat with subscribers, and viewing subscriber analytics, all in one place. Forgebot is one such platform: bots run on rules and flows (with an optional AI-assistant block), with a free tier and small limits.

Do I need to know how to code?

No. Flows are built by dragging ready-made blocks in a visual editor — messages, buttons, branching, delays, data exchange with other services. No code needed.

Is it free?

Yes, there's a free plan with small limits: 1 bot, 5 flows and 100 subscribers. Enough to try it out and launch your first bot.

How much does Forgebot cost?

There's a free plan with no card required, and paid plans scale by subscriber count — every feature is included on every plan, with no add-on fees. See exact prices and limits on the pricing page.

See pricing
How does the bot make decisions?

The bot runs on the flows and rules you define — you stay fully in control of what it replies and when. The logic is transparent and predictable.

How do the chats work?

It's a real-time shared team chat: you reply to subscribers and hand conversations over to an operator, with roles and filters. Everything happens in one team inbox.

Can I send broadcasts?

Yes. There are mass and segmented broadcasts to subscribers, including scheduled sends, plus step-by-step drip delays up to 30 days that trigger per subscriber along their flow.

Which channels are supported?

Forgebot specializes in Telegram — flows, broadcasts, live chat, payments and analytics are all built for it.

What does the analytics show?

Subscriber and bot analytics: subscriber trends and activity, flow runs, languages, hourly activity and retention — per bot.

Can I work as a team?

Yes. Invite teammates and set precise resource×action permissions with roles. The number of seats depends on your plan.

// Start today

Launch your Telegram bot with Forgebot

Build your first flow, reply to subscribers and watch analytics — free, no code.

Free plan: 1 bot, 5 flows, 100 subscribers. No card required.