Buttons: the customer chooses with a single tap

The block sends the customer a message with buttons underneath. The customer taps one, and the flow continues down that button's branch. You set each button's label, its order and, if you like, its colour; you can also attach an image to the message. It's the simplest way to guide the customer through a flow without free-form input.

Message text

The text above the buttons — a question or prompt, for example "What are you after?". You can format it and insert variables like the customer's name. Up to 4096 characters.

Text format

How the bot reads the markup in your text: "Auto" (recommended), HTML, Markdown, MarkdownV2 or "No formatting". Same as in the "Message" block.

Buttons

The button list itself. Each has a label the customer sees and an optional colour: default, blue, green or red. Add a link (URL) to a button and it becomes a link button that won't wait for a reply. You can drag buttons to reorder them.

Attach media

Optional: a checkbox to attach a photo, video or file to the message by link. The link must be https, and the server checks it for safety.

Reminder on free-form text

Optional: if the customer types text instead of tapping a button, the bot replies with a reminder prompt. You can set its text and how many times to repeat — from 1 to 5. Once the reminders run out, the bot stops writing and simply waits for a tap: the buttons under the message keep working, and the bot never picks one for the customer.

After the greeting, the "Buttons" block shows "How can I help?" and three buttons — "Menu", "Opening hours" and "Call a manager". The customer taps "Menu", and the flow goes down that button's branch — showing photos and prices.