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Structure & people

End: the block that finishes the flow

Marks the end of the path — after it the bot writes nothing more in this flow until the customer starts it again.

In short

The "End" block in the Forgebot Telegram bot builder finishes the flow. After it the subscriber receives no more automated messages in this flow: to make the bot speak again you need a new trigger or a handover to an operator. Place "End" at the close of every branch where the conversation is logically done.

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Visual Telegram bot builder: a coffee-shop flow built from blocks — start, messages, buttons, branch and operator handover
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About the block

What the "End" block does

"End" marks the end of the flow — the point after which the bot stops leading the customer further. The customer sees nothing special: the bot simply goes quiet after its last message. For the conversation to continue, the customer has to do something again (start the flow anew, say) — on its own the bot won't write more in this branch.

Fields

Block settings

The "End" block has no settings — it just marks the end of the flow. Its panel explains that after it the subscriber gets no new automated messages until there's a new trigger or a handover to an operator.

No setup required — drop the block into your flow and it works right away.

Example

Example: the end of checkout

The customer places an order, the bot thanks them with a "Message" block and reaches the "End" block. After that the bot writes nothing on its own — the flow is finished and the customer simply waits for their order.

FAQ

Frequently asked questions

What happens after the "End" block?

The flow finishes: the subscriber gets no more automated messages in this flow. To make the bot speak again you need a new trigger for the flow, or a handover of the conversation to an operator.

How is "End" different from the "Call operator" block?

Both stop the automated flow, but differently. "End" simply finishes the conversation — no one takes over next. "Call operator" also ends the automated part, but hands the chat to a live staff member who continues talking.

Does the "End" block have any settings?

No. "End" has no configurable fields — it only marks the end of the flow. All you need to do is place it at the close of the branch.

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